Frequently Asked Questions

You can track your shipment 24/7 by entering your unique tracking number on our Track Page. Real-time updates on location, transit status, and estimated delivery time are provided.

This means your shipment has arrived at the border of the destination country and is being processed by local customs authorities. This phase can take anywhere from a few hours to several days depending on the cargo type and local regulations.

Yes, we specialize in both Full Container Load (FCL) and Less than Container Load (LCL) services for ocean freight. LCL is ideal for smaller shipments, allowing you to pay only for the volume you use.

Our standard Air Freight typically delivers in 3-5 business days door-to-door. We also offer an Expedited Air service for critical shipments, delivering within 1-2 business days.

Please use our Contact Form and provide details including origin, destination, cargo dimensions/weight, and commodity type. A specialist will return a detailed quote within 4 hours.

We strive for complete transparency. Our quotes cover freight charges, fuel surcharges, and estimated terminal handling fees. They typically exclude destination duties, taxes, and specialized customs inspection fees, which are billed separately upon arrival.